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Messages submitted here are stored in the internal CloseBook support inbox and reviewed from the administrator control center.
Include useful details
- A short description of what happened and what you expected.
- The approximate date and time of the issue.
- The browser and device type.
- The book number or report ID, when relevant.
- Sensitive values should be removed where possible.
Account deletion
Select Account deletion in the form. Submit the request while signed in where possible. Identity verification may be required, and needed books should be exported before deletion.
Security reports
Select Security report. Explain the issue without exploiting it further or accessing another user's information.
Response handling
Your request receives a reference number and appears in the internal administrator support inbox. CloseBook does not currently promise a fixed response time.